Frequently Asked Questions
Everything you need to know about shopping with ZENY for your home essentials.
What is the standard shipping timeframe for furniture and large items?
Most items are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Large furniture pieces may require additional handling time for freight delivery.
Do you offer a warranty on ZENY home products?
Yes, we stand by our quality. All ZENY products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship under normal household use.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy. Items must be in their original packaging and unassembled condition. Please contact our support team to initiate a return authorization.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payments via PayPal and Apple Pay.
Are ZENY products difficult to assemble?
Our products are designed with the user in mind. Each item includes a comprehensive instruction manual and all necessary hardware. Most items can be assembled in under 30 minutes.